Shipping & Returns

Shipping

I ship my babies, fully insured, and new shipping materials to make sure they have a very safe trip. I try to make opening their box a pleasurable experience for the new Mommy.

I always ship the next business day after full payment is received, with the exception of public holidays. Tracking number will be e-mailed to you on acceptance by the courier. 

Return Policy

If you have decided to 'adopt' one of my 'babies'

Congratulations!

I stand by the quality of my work and offer a 100% satisfaction guarantee with each of my 'babies'.

All of my 'babies' are shipped with insurance so if your doll is damaged or lost in transit a refund will be issued upon return of the doll to me, AND when compensation has been received by myself from the insurance claim. All monies will be forwarded to you the customer. If you are not happy with your doll then I offer a refund or a credit for another baby made by myself, for the cost of the doll minus ALL shipping costs (including packaging costs and any customs paid by myself upon return of the doll).

If for any reason you need to return your doll you MUST contact me immediately upon receipt, and the return must be made within 7 days.

To avoid penalties the doll must be returned in condition received, in original packaging (including packing materials) with all items and accessories included. I also require that you ship the parcel fully insured with tracking details, which should be forwarded to myself. If there is damage or loss during return shipping and these conditions have not been met, I accept no responsibility.